Refund Policy
1. Overview
Destination Dreamers provides independent assistance for India e-Visa applications. We aim to deliver clear, reliable, and professional support throughout the application process.
We recognise that situations may change and that refund requests may arise. This Refund Policy explains when refunds may be considered and when they are not available for the services purchased through our website.
2. How Our Services Operate
Our services include a document checklist, application preparation, and submission assistance for India e-Visas.
For this policy, a service is considered to have started once any of the following actions have taken place:
A documentation review has begun
Application forms have been prepared or completed
An application has been submitted to, or prepared for submission to, the Indian government
Fees are generally non-refundable after service has started.
3. Situations Where a Refund May Be Considered
A refund may be approved in limited circumstances, including:
Duplicate payments
If you accidentally make more than one payment for the same India e-Visa service, the extra amount will be refunded.
Service not yet started
If no service activity has begun and a written refund request is received within 24 hours of payment, your request may be considered.
Legal requirements
Refunds will be issued where required under applicable United States consumer protection laws.
All refund requests are reviewed individually, and approval is not guaranteed.
4. Situations Where Refunds Are Not Available
Refunds are generally not provided if:
Work on your application has already started, as defined in this policy
An India e-Visa application is delayed, refused, cancelled, or rejected by the Indian government
Incorrect, incomplete, or misleading information or documents are submitted
Requested information or documents are not provided within the required timeframes
You choose to cancel, withdraw, or change your mind after service has begun
5. Government and Third-Party Fees
Official government fees and third-party charges, including fees paid to Indian government authorities, payment processors, or external service providers, are non-refundable in all circumstances.
Destination Dreamers does not control government decisions, processing times, system availability, or policy changes, and cannot be held responsible for application outcomes.
6. Requesting a Refund
To submit a refund request, please email: info@indiavisitorsonline.com with the subject line “Refund Request” and include:
Your full name and contact information
Proof of payment or transaction receipt
A brief explanation of your request
All personal information provided will be handled in accordance with our Privacy Policy.
7. Refund Processing Time
Approved refunds are issued using the original payment method unless otherwise agreed.
Refund processing typically takes between 5 and 15 working days, depending on your bank or payment provider. We are not responsible for delays caused by third-party payment processors or banks.
8. Service Concerns and Resolution
If you have concerns about the service provided, we encourage you to contact our support team so we can review the issue and seek a fair resolution. We value feedback and aim to address concerns promptly.
9. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website, and we recommend reviewing it periodically.
10. Contact Information
Destination Dreamers
Email: info@indiavisitorsonline.com
Address: Destination Dreamers 8140 Vintage Park Dr Sacramento, CA 95828, USA